About Us

We have been helping the people of Ithaca for over 25 years.

Our Team

Monica Brace of Audiology Clinic at Racker in Trumansburg, NY

Monica Brace Van Houten, Au.D.

Doctor of Audiology

Monica Brace Van Houten, Au.D., has been the Director of Audiology Services at Racker since 2004. She received her doctorate degree in audiology from Salus University in 2004 and her master’s degree from Ithaca College in 1991. Monica is a fellow of the American Academy of Audiology and a member of the Academy of Dispensing Audiology—professional organizations that provide her with the most recent advancements in diagnostic testing and hearing aid technology. Monica holds a NYS License in Audiology and is a NYS licensed Hearing Aid Dispenser. She has experience working in different environments with many different kinds of patients, including children and adults, making her skilled at finding solutions and knowing how to best help her patients.

Kim Steiner of Audiology Clinic at Racker in Lansing, NY

Kim Steiner

Patient Administration and Clinic Coordinator

Kim Steiner has worked with the Racker team for over 20 years. She is extremely knowledgeable in all aspects of hearing health, is available to help schedule your appointments, troubleshoot device issues, and answer insurance coverage questions.

Originally from Lansing, NY, Kim loves her position because it allows her to meet new people and help support them along their paths to hearing better.

Crystal Garrett of Audiology Clinic at Racker in Cory Land, NY

Crystal Garrett

Insurance Administrator

Crystal joined the Clinic team in 2020, helping us through the COVID-19 pandemic with expert insurance processing skills. Although you may not speak with or see Crystal during your visit, she is working hard to make your experience at the Clinics the best it can be. In addition to processing claims, she is improving office efficiency by heading up our conversion to electronic health records.

Kristen Lewis of Audiology Clinic at Racker in Ithaca, NY

Kristin Lewis

Clinic Supervisor

Kris began her association with Racker 10 years ago as a board member. She has 30+ years experience in office management and business consulting, and in 2019 was hired to provide consulting services to the Clinic. That short term position turned into a longer term role as Clinic Supervisor where she oversees daily activities and more extensive projects.

What is Racker?

Racker Audiology Clinic is proud to be a part of something bigger.

Racker, our parent agency, is a local community not-for-profit agency. Audiology is just one of the many services we provide to the community.

For over 70 years, Racker has provided strength-based support for individuals with disabilities and their families in Tompkins, Cortland, and Tioga counties. Guided by the vision of a world where all people know they belong, Racker offers programs and services to more than 3,500 people, helping them to build lasting connections and lead fulfilling lives. For more information, visit the main Racker website.


NFLPA logo

Preferred Provider of the NFL Players Association

Racker Audiology Clinic is a preferred hearing care provider for the NFL Players Association Professional Athletes Foundation. Through this partnership, the PAF aims to bring better hearing to former professional athletes and their fans across the nation. Together, we spread awareness, help players in need of hearing care, and collected data on the connection between hearing loss and professional football.